Privacy Policy
A legal disclaimer
Privacy Policy for Clear Therapy
Last updated: Auhust 2025
Clear Therapy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.cleartherapy.co.uk and our services.
1. Information We Collect
We may collect and process the following types of personal data:
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Personal Identification Information: Name, email address, phone number, contact details.
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Health Information (Special Category Data): Information you choose to share relating to your mental health or wellbeing.
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Session Information: Booking details, communication records, and session notes.
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Technical Data: IP address, browser type, and cookies when you use our website.
2. How We Use Your Information
We use your information to:
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Provide and manage therapy sessions.
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Communicate with you about appointments and enquiries.
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Ensure compliance with professional, ethical, and legal obligations.
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Improve our website and services.
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Maintain secure records for clinical and business purposes.
We will only use sensitive health data with your explicit consent and in line with applicable laws.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
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Contract: To provide therapy sessions and related services.
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Consent: For processing sensitive health information and for optional communications (e.g. newsletters).
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Legal Obligation: To comply with UK law and professional standards.
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Legitimate Interest: To manage and improve our business operations.
4. Data Storage and Security
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Your data is stored securely using encrypted systems.
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Access is restricted to authorised personnel only.
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We retain records for a minimum of 7 years (as required for clinical records), after which they will be securely deleted.
5. Sharing Your Information
We do not sell or trade your data. We may share it with:
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Professional bodies or regulators, if legally required.
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Technology providers (e.g. website hosting, booking software) who process data on our behalf under strict confidentiality.
6. Cookies
Our website may use cookies to improve user experience and track website performance. You can control cookie settings via your browser.
7. Your Rights
Under UK GDPR, you have the right to:
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Access the data we hold about you.
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Request correction of inaccurate data.
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Request deletion of your data (where legally possible).
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Restrict or object to processing.
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Request data portability.
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Withdraw consent at any time.
To exercise these rights, please contact us (details below).
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Clear Therapy
Email: hello@cleartherapy.co.uk
Website: www.cleartherapy.co.uk
If you are unhappy with how we handle your data, you can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.